Rethinking how we communicate, collaborate and innovate

I am a marketer that is invigorated and driven by the possibilities and opportunities of the online world. I look at it as an opportunity to quantify what we haven’t understood for years – attention, comprehension and the very fabric of our social interactions with each other and how that leads to buy into a brand experience.
The opportunity is in quantifying what was previously immeasurable not defending the new ‘immeasurable’ territory of social media.
Freemium isn’t an excuse to not make a profit, the brand experience does not supersede the need for results and finally coolness should not play a role in real business strategy.
Let’s not get carried away here. Slow down and don’t fall in love with the technology (email is still my bread and butter). It is still just a tool and has to be a part of a thought out business strategy with an laid out scope, objectives, expectations and yes, limitations.
At the end of the day your social media campaign needs to lead to someone picking up the phone and saying hi or walking down the street and thinking about the brand differently.
If that isn’t a part of your social media strategy, then you are a hobbyist (similar to day time television enthusiasts) not a social media expert, strategist or guru.
Lets not fall in love with the shiny and glittery things, there are huge opportunities to use these tools to make a real impact in the business world. How about we don’t put them to waste?
Photo credit Hubspot

2 Responses to Please don’t fall in love with social media
Zach Aysan
July 28th, 2009 at 3:12 pm
Amen.
Social media is just a tool.
That is it.
A way to be nice to your many customers, a way to make yourself more approachable, a way to get insta-feedback on a major change to your website or product offering. At the end of the day picking up the phone, emailing, sitting down for lunches are still the best way to really connect to potential customers, current customers, and business partners.
Bryna
September 2nd, 2009 at 1:12 pm
I just wrote a post on this myself; two actually. One in which I blog about SM in business, and feel the same way as you: there must be action behind all the talk or it doesn't mean anything. The second was actually about my crush on Twitter. I have fallen in love with social media, but because of all the great people (the real life ones) I get to meet and work with as a result. So I've definitely fallen into the love trap, but hopefully in a balanced way. I sure hope my friends would intervene if I got like one of the people in the cartoon–which is hilarious, by the way.