Rethinking how we communicate, collaborate and innovate
In: Uncategorized
12 Nov 2009Should your company be engaging through social media?
In my eyes it is a simple answer.
Would you fire your customer service department? PR team? Cut off the whole customer satisfaction department?
The fact is, your customers are talking about you through social media. They are asking questions, creating community groups in your honour or bashing you and [...]
